Refund of deposit – ordered custom beds and cancelled before producion started
I have ordered two custom made massage beds and then cancelled my order before it got delivered. I have never received the beds and Im still waiting for the deposit. The business owner said that he has some of the wood that he bought for the beds and he is waiting for an order to use them before he can refund me.
Its been a month now and he still has the deposit of R3500
Is it worth it to send him a legal letter to get my refund?
It will all depend on what the agreement was with respect to the order ( Oral or written ). Could you cancel before delivery? What would be the consequences if you did?
It is reasonable to think that based on your order the manufacturer spent some money getting the material. If he agreed to refund your deposit, it should be within a reasonable time.
What i will suggest is that you put him in mora. This means, you should write to him a nice letter by email asking him when he wil be able to make your refund. If on that day the money has not arrived then you can send him a lawyer’s letter ( letter of demand ).