On 30 June 2017 I was involved in an accident where a home affairs employee drove into the side of my car. He understood that the accident was his fault and gave me all his particulars in order for his company insurance to sort the matter out, and assured me that all I needed to do was to send 3 quotes for the repairs. I had done that within a few days and have also sent through the police report but I have still not heard anything regarding my claim. It has been 6 months now and whenever I call or email, I get told that the matter is still being addressed. Please advise as to what can be done as my cars damage is now much worse due to rust.

Category:  Insurance, Claims

Region: South Africa, Western Cape