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We had a car accident 2 years ago. Claim was declined by Discovery. Ombudsman said even though we have a good case they can’t help us because we signed a certain letter from Discovery. We did not sign this letter and we’ve been waiting 10 months for the ombudsman to give us proof of this signed letter and to let us know if they will be able to help us. We follow up every week but they just ignore us. Where do you go if ombud can’t help you?

Category:  Insurance, Disputes

Region: South Africa, Gauteng