Client not paying what steps can i take to get paid
i have a small business i started in November 2016 , i service and repair office equipment and supply consumables, i have a client that refuses to pay me for a service i done on the printer as she says the printer still wasn’t working after i left , how ever i told her and she agreed that the ink cartridge is faulty and that she would get it replaced , now she tells me that she had to get another company out to look at the printer as it “wasn’t fixed” after that company was there i spoke to them and they also told her that the ink cartridge is faulty , i feel this is unfair as she never contacted me again before calling the other company , she owes me R490 for the service and refuses to pay , what can i do as i am a very small one man business and don’t have funds for legal procedures
Dear Brandon N, in future I suggest you take a small deposit as a retainer fee prior to doing the service as a call out…in respect of this client I submit you send her a letter of demand to pay within 14 days and include your evidence that the other company confirmed that the ink cartridge was faulty. If she still does not pay issue her with a summons from the small claims court in the area of jurisdiction where the issue arose. This service is free and the clerk of the small claims court will assist you in this regard.