We think that one company is lying to us
l run a plastic manufacturing company. A month ago I ordered some raw materials from a reputable company which asked me to pay upfront through the bank. I dealt with their purported sales Manager by the name Tom. On enquiry, Tom claimed the money was not received even though it was sent through our bankers to their bankers. We have come to realise it might be fraud. What do we do?
The first step is to track the money with the receiving bank, and whether the money was deposited with this company, with the reference.. Your bankers should assist you with proof. With your proof and the correspondence you should get in touch with the management of the company to lay a complaint. That should be resolved seeing that it is a reputable company. If not, then you should hire lawyers to deal with the situation. It should be easy to track down Tom from the correspondence. If the money,Tom or the goods cannot be traced then you should rope in the Police to assist with a possible criminal matter.