My company supplies packing machines. Our machines carry a 12 month warranty covering labour and cost of defective parts. A customer who ordered 4 of our machines kept complaining about certain parts, which we duly replaced during the period of the warranty. After the warranty expired he kept complaining, now saying he wants a refund. He wants to sue. Does he have a case? Is covered by the Consumer Protection Act?

Category:  Consumer Protection, Retail Market

Region: South Africa, KwaZulu-Natal