After the warranty expired, customer said that he wants a refund
My company supplies packing machines. Our machines carry a 12 month warranty covering labour and cost of defective parts. A customer who ordered 4 of our machines kept complaining about certain parts, which we duly replaced during the period of the warranty. After the warranty expired he kept complaining, now saying he wants a refund. He wants to sue. Does he have a case? Is covered by the Consumer Protection Act?
The Consumer Protection Act (CPA) only really applies to the normal “man in the street” transactions, and NOT to commercial transactions that are entered into between businesses. He can take civil action but he has no case on the facts, given what you’ve explained.